A claim will be sent to your insurance company for the services rendered to you at the time of service. After your insurance company receives a claim, they may contact you for additional information via mail. OSD encourages our patients to pay close attention to EOB’s (explanation of benefits) sent from the insurance company since they not only explain to the patient how the claim was processed but insurance companies often over quote our staff. In the event of an over quoting, a refund may be due to the patient after the claim is processed. Verification of benefits is not always a guarantee of payment, it is only a quote given by them. They might also under quote benefits causing an amount due from the patient. These letters (EOB’s) sent to you, usually state at the top of the letter: THIS IS NOT A BILL.
Other times, Insurance companies will request additional information in order to process the claim. Please respond to your insurance company’s questions as quickly as possible so their payment is not delayed. Your insurance company usually takes 30-45 days to process your claim. After your insurance company pays us, OSD will provide you with the information about any additional amount you may owe in case we were under quoted. The patient will not receive further communication from One Step Diagnostic unless the insurance company has not paid your claim or a balance is due from you (e.g., part not covered by your insurance company or not paid prior to or at the time of service).
Please keep in mind that your policy is a contract between you and your insurance company.